How to ensure employees are competent?
In order to ensure competence, we must first analyse what is expected within a particular job role and function. Usually this will require the review and risk assessment of job descriptions, the associated roles and responsibilities contained within it and minimum standards such as formal training courses or industry best practice. As a rule, the higher the degree of risk, expertise and complexity involved in the work, the higher the competency needed.
A starting point is the production of a matrix which lists the core competencies needed, qualifications, experience, skills, and practice. This matrix identifies each jobs minimum requirements, subsequently the knowledge, skill and experience elements are elaborated in individual Job Competence Profiles. These step are the initial steps, development of training and competence assurance measures would follow.